New Forest Borough Council

Councillors: 48

Wards: 27

Committees: 15

Meetings (2025): 72

Meetings (2024): 78

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Meeting

Name: Housing and Communities Overview and Scrutiny Panel
Start: 2025-06-18T17:00:00Z
End: 2025-06-18T21:00:00Z
Location: Council Chamber - Appletree Court, Beaulieu Road, Lyndhurst, SO43 7PA

Housing and Communities Overview and Scrutiny Panel - New Forest

Agenda

Published

Minutes

Pending

Meeting Times

Scheduled Time

Start:
Wednesday, 18th June 2025
6:00 PM

End:
Wednesday, 18th June 2025
10:00 PM

Meeting Status

Status:
Confirmed

Date:
18 Jun 2025

Location:
Council Chamber - Appletree Court, Beaulieu Road, Lyndhurst, SO43 7PA

Meeting Attendees

Chairman

Cllr Steve Clarke

Conservative

Expected

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Committee Member

Cllr Hilary Brand

Liberal Democrat

Expected

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Vice-Chairman

Cllr Kate Crisell

Conservative

Expected

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Committee Member

Cllr Sean Cullen

Liberal Democrat

Expected

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Committee Member

Cllr Patrick Mballa

Liberal Democrat

Expected

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Committee Member

Cllr Neville Penman

Non-aligned

Expected

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Committee Member

Cllr Neil Tungate

Conservative

Expected

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Officer

Strategic Director – Housing & Communities

Richard Knott

Expected

Officer

Chief Executive

Kate Ryan

Expected

Committee Member

Cllr Richard Frampton

Conservative

Expected

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Substitute

Cllr Allan Glass

Conservative

Not required

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Substitute

Cllr Colm McCarthy

Liberal Democrat

Not required

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Substitute

Cllr Barry Rickman

Conservative

Present, as substitute

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Substitute

Cllr Alex Wade

Liberal Democrat

Not required

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Officer

Democratic Services Officer

Andy Rogers

Expected

Officer

Democratic Services Officer

Joe Tyler

Expected

Officer

Karen Wardle

Expected

Committee Member

Cllr John Adams

Conservative

Apologies, sent representative

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Agenda

1 Minutes

To confirm the minutes of the meetings held on 19 March and 12 May 2025 as a correct record.

2 Declarations of Interest

To note any declarations of interest made by members in connection with an agenda item. The nature of the interest must also be specified.

Members are asked to discuss any possible interests with Democratic Services prior to the meeting.

3 Public Participation

To receive any public participation in accordance with the Council’s public participation scheme.

4 Tenant Representative on the Housing and Communities Overview and Scrutiny Panel

To agree the tenant representative on the Housing and Communities Overview and Scrutiny Panel.

Attachments:

Document Tenant Representative on the Housing and Communities Overview and Scrutiny Panel 10 Jun 2025

5 Public Space Protection Orders

To consider the two PSPO’s in the District and a proposal to approve a public consultation to extend them for a further three years.

Attachments:

Document Public Space Protection Orders 10 Jun 2025

6 Complaints Performance and Service Improvement Report

To receive the annual complaints performance and service improvement report.

Attachments:

Document Annual Complaints Performance and Service Improvement Report 24_25 10 Jun 2025
Document Appendix 1 ANNUAL COMPLAINTS PERFORMANCE AND SERVICE IMPROVEMENT REPORT 2024_2025 10 Jun 2025
Document Appendix 2A Local Government and Social Care Ombudsman 10 Jun 2025
Document Appendix 2B Housing Ombudsman - Complaint Handling Code Self Assessment 10 Jun 2025
Document Appendix 3 Governing Body's Response - ANNUAL COMPLAINTS PERFORMANCE 10 Jun 2025

7 Social Housing Regulation Act: Part 1: Progress Report on Consumer Standards Implementation

To receive a progress report on Consumer Standards Implementation.

Attachments:

Document Social Housing Regulation Act Part 1: Progress Report on Consumer Standards Implementation 10 Jun 2025

8 Social Housing Regulation Act Part 2: 2024/25 Tenant Satisfaction Measure Performance

To receive a report on the 2024/25 Tenant Satisfaction Measure Report.

Attachments:

Document Report 5 - Part 2 Tenant Satisfaction Measures 202425 10 Jun 2025
Document Appendix 1 New Forest District Council - TSM 24-25 Annual Report 10 Jun 2025

9 Housing Maintenance Compliance Performance

To receive a report on the progress made against the Council’s compliance performance.

Attachments:

Document Housing Maintenance Compliance Update 10 Jun 2025

10 Housing Landlord Strategy

To consider the Housing Landlord Strategy.

Attachments:

Document Housing Landlord Strategy 10 Jun 2025
Document Appendix 1, 2 and 3 10 Jun 2025

11 Affordable Housing Delivery Plan

To receive a report on the HRA property development and acquisition and delivery plan.

Attachments:

Document Report 8 Affordable Housing Delivery Plan 10 Jun 2025
Document Appendix 1 Affordable Housing Delivery Plan 10 Jun 2025

12 Corporate Plan: Key Performance Data Quarter 4

To consider the performance data against KPIs identified in the Corporate Plan.

Attachments:

Document Corporate Plan: Key Performance Data Quarter 4 10 Jun 2025
Document Appendix 1 Corporate Performance Dashboards Q1-4 20245 10 Jun 2025
Document Appendix 2 Target refresh summary 20256 10 Jun 2025

13 Annual Performance Report 2024/25

To receive the Annual Performance Report 2024/25.

Attachments:

Document Report 10 - Annual Performance Report 2024 - 25 10 Jun 2025
Document Appendix 1 20242025 Corporate Annual Performance Report 10 Jun 2025

14 Portfolio Holder's Update

An opportunity for the Portfolio Holder’s to provide an update to the Panel on developments within their portfolio.

15 Work Programme

To agree the work programme to guide the Panel’s activities over the coming months.

Attachments:

Document Work Programme 10 Jun 2025

16 Any other items which the Chairman decides are urgent

Previous Meetings

18th Jun 2025