Havant Borough Council

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Committees: 35

Meetings (2025): 87

Meetings (2024): 96

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Meeting

Name: Five Councils Partnership Corporate Joint Committee
Start: 2020-01-06T12:00:00Z
End: 2020-01-06T16:00:00Z
Location: Hollybank Room, Public Service Plaza, Civic Centre Road, Havant, Hants PO9 2AX

Five Councils Partnership Corporate Joint Committee - Havant

Agenda

Published

Minutes

Published

Meeting Times

Scheduled Time

Start:
Monday, 6th January 2020
12:00 PM

End:
Monday, 6th January 2020
4:00 PM

Actual Time

Started:
Monday, 6th January 2020
12:05 PM

Finished:
Monday, 6th January 2020
5:07 PM

Meeting Status

Status:
Confirmed

Date:
06 Jan 2020

Location:
Hollybank Room, Public Service Plaza, Civic Centre Road, Havant, Hants PO9 2AX

Meeting Attendees

Committee Member

Councillor Anthony Briggs

Present, as expected

Committee Member

Councillor Kenneth Crookes (Hart District Council)

Hart District Council

Present, as expected

Committee Member

Councillor Debby Hallett (Vale of White Horse District Council)

Vale of White Horse District Council

Present, as expected

Committee Member

Councillor James Radley (Hart District Council)

Hart District Council

Present, as expected

Committee Member

Councillor Judy Roberts (Vale of White Horse District Council)

Vale of White Horse District Council

Present, as expected

Committee Member

Councillor David Turner (South Oxfordshire District Council)

South Oxfordshire District Council

Present, as expected

Committee Member

Councillor Ros Wyke (Mendip District Council)

Mendip District Council

Present, as expected

Officer

Transition and Transformation Lead

Dawn Adey

Expected

Officer

Chief Executive for EHDC

Gill Kneller

Expected

Committee Member

Councillor Sue Cooper (South Oxfordshire District Council)

South Oxfordshire District Council

Absent

Agenda

1 Apologies for Absence and Notification of Substitutes

Minutes Apologies were received from Cllr S Cooper.

2 Chairman's Announcements

Minutes There were no Chairman’s Announcements.

3 Minutes of the Previous Meeting

Attachments:

Document 5C Mins 28.10.19 20 Dec 2019

Minutes The minutes of the meeting held on 28 October 2019 were agreed and signed as an accurate record.

4 Declarations of Interest

Minutes There were no declarations of interest.

5 Capita Performance November 2019

Attachments:

Document Capita Performance as at November 2019 20 Dec 2019

Minutes The committee noted the performance report and was advised that payroll had remained on target during the busy period of the Hart, Havant and East Hampshire pay awards, which had coincided with the onboarding and payments in respect of the parliamentary election.

Performance of the physical cash collection service had been a challenge due to problems with the third-party supplier and the committee was advised that Capita had procured a new contractor for this service.

Committee members felt that it would be useful for regular performance updates to be circulated between meetings of the joint committee and for exception reports on individual elements of the contract. In response, the Client Relationship Director confirmed that a Joint Tactical Board of officers met each month and that this information could be shared with councillors.

6 Revenues and Benefits Performance and Annual Plan

Minutes The committee received a presentation from Capita.

In response to questions the committee was advised that:

·         The number of new homes built in the Vale of White Horse and South Oxfordshire areas had realised an increase in the amounts received, however the collection percentage rate had decreased. In part this had been due to the delays in new property valuations for tax purposes following first occupation being received from the Valuations Office Agency;

·         NNDR Business Rates were tracking higher than the previous year and above the national average. No issues were being experienced with collection and Brexit had not appeared to have had an effect; and

·         Variances in collection rates between the Councils was believed to be in part due to the differing demographics, however further analysis was required, and Capita would be happy to share these results.

The committee was assured that staff turnover and training was not a major issue and was advised of the following upcoming service improvements:

·           An extension to the telephone-based service solutions;

·           Completion of the harmonisation of processes;

·           Continuing to monitor the effects of new builds;

·           Work with the wider transformation team within Capita to implement any new initiatives to enhance the customer experience.

In respect of Universal Credit, the committee highlighted an issue where Council Tax repayments had been incorrectly classed as income and therefore stopped Universal Credit from being paid. The committee suggested that the councils investigate ways to make it clear that the Council Tax repayments are not income.

Previous Meetings

4th Dec 2024 Cancelled