Havant Borough Council Five Councils Partnership Corporate Joint Committee Meeting

Jan. 6, 2020, noon

This is a meeting of the Five Councils Partnership Corporate Joint Committee of Havant Borough Council held on the 6th Jan 2020.

The last meeting was on 4th Dec 2024.

Meeting Status
Confirmed
Agenda Published

Yes

Decisions Published

No

Minutes Published

Yes

Meeting Location

Hollybank Room, Public Service Plaza, Civic Centre Road, Havant, Hants PO9 2AX

Meeting Recordings

No recordings have been submitted for this meeting yet. If you have one, you can Upload a Recording

Agenda
Item Title Minutes
1 Apologies for Absence and Notification of Substitutes

Apologies were received from Cllr S Cooper.

2 Chairman's Announcements

There were no Chairman’s Announcements.

3 Minutes of the Previous Meeting 5C Mins 28.10.19

The minutes of the meeting held on 28 October 2019 were agreed and signed as an accurate record.

4 Declarations of Interest

There were no declarations of interest.

5 Capita Performance November 2019 Capita Performance as at November 2019

The committee noted the performance report and was advised that payroll had remained on target during the busy period of the Hart, Havant and East Hampshire pay awards, which had coincided with the onboarding and payments in respect of the parliamentary election.

 

Performance of the physical cash collection service had been a challenge due to problems with the third-party supplier and the committee was advised that Capita had procured a new contractor for this service.

 

Committee members felt that it would be useful for regular performance updates to be circulated between meetings of the joint committee and for exception reports on individual elements of the contract.  In response, the Client Relationship Director confirmed that a Joint Tactical Board of officers met each month and that this information could be shared with councillors.

6 Revenues and Benefits Performance and Annual Plan

The committee received a presentation from Capita.

 

In response to questions the committee was advised that:

 

·         The number of new homes built in the Vale of White Horse and South Oxfordshire areas had realised an increase in the amounts received, however the collection percentage rate had decreased.  In part this had been due to the delays in new property valuations for tax purposes following first occupation being received from the Valuations Office Agency;

·         NNDR Business Rates were tracking higher than the previous year and above the national average. No issues were being experienced with collection and Brexit had not appeared to have had an effect; and

·         Variances in collection rates between the Councils was believed to be in part due to the differing demographics, however further analysis was required, and Capita would be happy to share these results.

 

The committee was assured that staff turnover and training was not a major issue and was advised of the following upcoming service improvements:

 

·           An extension to the telephone-based service solutions;

·           Completion of the harmonisation of processes;

·           Continuing to monitor the effects of new builds;

·           Work with the wider transformation team within Capita to implement any new initiatives to enhance the customer experience.

 

In respect of Universal Credit, the committee highlighted an issue where Council Tax repayments had been incorrectly classed as income and therefore stopped Universal Credit from being paid.  The committee suggested that the councils investigate ways to make it clear that the Council Tax repayments are not income.

Committee Member
Councillor Sue Cooper (South Oxfordshire District Council)

LIBDEM

Absent

Committee Member
Councillor Debby Hallett (Vale of White Horse District Council)

LIBDEM

Present, as expected

Committee Member
Councillor Judy Roberts (Vale of White Horse District Council)

LIBDEM

Present, as expected

Committee Member
Councillor David Turner (South Oxfordshire District Council)

LIBDEM

Present, as expected

Committee Member
Councillor Ros Wyke (Mendip District Council)

LIBDEM

Present, as expected

Councillor Lulu Bowerman photo Committee Member Cabinet Lead for Commercial
Councillor Lulu Bowerman

Conservative

Present, as expected

View Profile
Committee Member
Councillor Kenneth Crookes (Hart District Council)

CON

Present, as expected

Committee Member
Councillor Anthony Briggs

CON

Present, as expected

Officer Transition and Transformation Lead
Dawn Adey

None

Expected

Officer Chief Executive for EHDC
Gill Kneller

None

Expected

Committee Member
Councillor James Radley (Hart District Council)

None

Present, as expected

Previous Committee Meetings
Meeting

4th Dec 2024 Cancelled

Five Councils Partnership Corporate Joint Committee

Meeting

22nd Nov 2023

Five Councils Partnership Corporate Joint Committee

Meeting

24th Nov 2022

Five Councils Partnership Corporate Joint Committee

Meeting

6th Oct 2021

Five Councils Partnership Corporate Joint Committee

Meeting

5th Jul 2021

Five Councils Partnership Corporate Joint Committee

Meeting

6th Jan 2020

Five Councils Partnership Corporate Joint Committee

Future Committee Meetings
Source
This meeting detail is from Havant Borough Council website
Back to Five Councils Partnership Corporate Joint Committee
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